Spa Cover Buy Direct - NOT HAPPY!

Do not buy from this company!My hot tub cover does not fit.

Too big! And the straps were not in the right place. When I called to complain, the guy I talked to must have been the owner. He was rude right off the bat, which lead to a heated exchange.

He claimed the cover was made to the specs of the original cover, and said I should drill new holes in the spa and attach the enclosed brackets If it was made to the manufacturers specs, why doesn't it fit?

I should have known not to buy a third party cover.Now I'm stuck with it.

I have attached a picture that shows the original cover (which fit perfectly) on top of the new cover.

This review is a subjective opinion of a user.
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More Review Details

  • What I liked
      No items
  • What I disliked
    • Rude customer service

Reason of review:
Not as described
Product or service
Spa Cover
Review category
Plumbing fixtures
review #818612
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